Join the most remarkable hotel team in Springfield!   The Oasis Hotel & Convention Center has an immediate opening for a highly motivated, innovative and aggressive Sales Manager. In an industry where relationships are key, candidate will spend majority of time in face to face meetings.  The Sales Manager must solicit group business that enables the hotel to meet and/or exceed revenue goals in room and food and beverage through telephone solicitation, outside sales calls, site inspections and written communications.

Company Description:

The Oasis Hotel & Convention Center offers something for everyone, for any occasion or event. Our well-designed accommodations suit the business, leisure or convention traveler. Guestrooms are beautifully decorated and offer a spacious and comfortable setting along with upgraded amenities. Conference facilities encompass 30,000 square feet of meeting space, including the Oasis Convention Center, featuring full theatrical capabilities with professional sound and lighting. We can customize the floor plan to facilitate virtually any layout or seating arrangement. Oasis is perfect for conventions, meetings, receptions or intimate dinners. 

The Sales & Admin Coordinator is responsible for clerical, administrative, marketing materials, collateral and other duties to assist in the smooth operation of the Sales department.  In addition, this position is responsible for providing attentive, courteous and efficient service to incoming calls and guests.

Responsibilities:

• Sales functionality
• Responsible for the smooth operation of the Sales & Admin office.
• Monitors phones, voicemails, sales mailbox. Including answering sales team members’ phone when they are away from the desk
• Prepare collateral site inspections, outside sales calls, and sales trips.
• Enter, coordinate and follow-up with Reservations and daily show rooms
• Assist with rooming list uploads as needed
• Pull daily and weekly reports such as daily arrivals, activity reports, GRC report
• Produce BEOs for in-house staff meetings, group hospitality rooms, and other low revenue producing or small events
• Copy and Distribute BEO packets and change sheets
• Monitor groups for cutoff dates
• Complete group resumes
• Responsible for VIP and Welcome gifts
• Filing, compiling reports, organize office and guest packages, updates signage
• Maintain adequate inventory of office supplies; including sales collateral
• Assist Director of Sales with Month End extraction and assimilation of data for reports
• Respond and represent sales manager(s) when out of the office
• Responds and follow up with all HotelPlanner leads
• Respond to inquiries for SMERF blocks of rooms, less than 25 room nights-including Weddings, family Reunions, Retreats, etc.
• Work with Oasis and Prime Associates on social events such as pool parties and reunions
• Manage all incoming hotel packages, including delivering, notifying departments and tracking to ensure proper handling.

Requirements:

• Must have strong attention to detail
• Maintain a warm and friendly posture and demeanor at all times
• Effective at listening to, understanding, and clarifying concerns raised by crew members and guests.
• Able to multitask and prioritize department functions to meet deadlines.
• Approach all encounters in an attentive, friendly and service-oriented manner.
• Maintain highest standards of personal appearance and grooming, including wearing proper attire and a nametag at all times during business hours
• Maintains confidentiality and security of all hotel information and internal documents
• Knowledge/skill in Microsoft Office. Experience in Opera Catering software beneficial.
• Excellent communication, guest service and time management skills
• Must be able to communicate with tact and professionalism
• Performs other duties as assigned by Director of Sales

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Prior knowledge of the hospitality industry preferred.

Abilities

Strong organizational, computer, and customer service skills required.  Must be proficient in Microsoft Word, Excel, and PowerPoint.  Multitasking and a flexible schedule required.  Some weekend work will be necessary for this position.  "Opera Sales and Catering" software experience beneficial.

Experience, Education, and Training

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.  Some travel and occasional evenings and weekends required.

Licensing/Certification

None required.