Campus Front Desk

Job Locations US-MO-Springfield
Posted Date 3 weeks ago(9/2/2020 5:47 PM)
Job ID
# of Openings
Oasis Office


Andrew LeRoux

The Front Desk Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.



  • Greets guests in a friendly and professional manner
  • Engage each guest and listen attentively to their request.  Resolve in a timely manner.
  • Perform accurate check –ins and check-outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Make reservations both over the phone and in person
  • Run daily reports to check reservations for accuracy and identify any special requests
  • Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
  • Anticipate and address guest’s service needs
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.



  • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
  • Excellent communication, guest service and time management skills
  • Must be able to organize, plan ahead and manage workload.
  • Ability to work effectively in a fast-paced and multi-tasked environment.
  • Knowledge of the hotel industry beneficial
  • Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
  • Must be able to work calmly in a faced paced environment.
  • Must be a clear thinker, remaining calm and resolving problems using good judgement
  • Work cohesively with co-works as part of a team
  • Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
  • Will work a varied schedule to include days, nights and weekends as well as holidays.
  • Weekends are required

Physical Requirements:

  • This position requires constant standing and walking.  Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

Working Environment

  • Indoor working conditions in fast paced environment.


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