The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude.
Any combination of education, training, and experience providing the following knowledge, skills, and abilities.
Knowledge and/or experience with administrative functions and or the IT industry would be helpful.
Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM. Hours for this position will be 6am-6pm Wednesday to Friday.
Experience, Education, and Training
A Bachelor’s Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.
This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.
Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.