• Guest Service Agent

    Job Locations US-MO-Springfield
    Posted Date 1 month ago(12/20/2019 4:02 PM)
    Job ID
    # of Openings
  • Overview

    The Campus Inn is home to the training center & school for Prime, Inc., North America's most successful refrigerated, flatbed, tanker, and intermodal trucking company.  At Prime, we have built a strong and enviable reputation for providing superior transportation services throughout North America. Our commitment to providing unsurpassed world-class customer service continues as we seek new methods, technical advances and systems which enable us to meet the ever-increasing demands of the shipping industry.



    Our Guest Service Agents are responsible for providing our drivers and new students with excellent service, efficient and effective registration and billing services in a professional, friendly manner. Our policy is simple, do your best, do what's right, and treat others the way you want to be treated.

    • Greet guests in a friendly and professional manner
    • Engage each guest and listen attentively to their request. Resolve in a timely manner.
    • Perform accurate check –ins and check-outs of guests daily
    • Answer the telephone in a timely and professional manner
    • Make reservations both over the phone and in person
    • Run daily reports to check reservations for accuracy and identify any special requests
    • Responsible for cash drawer throughout shift and ensures cash drawer balances correctly at the end of shift
    • Anticipate and address guest’s service needs
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Lean and adhere to all emergency procedures, to ensure guest and personal safety and security.



    • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
    • Excellent communication, guest service and time management skills
    • Must be able to organize, plan ahead and manage workload.
    • Ability to work effectively in a fast-paced and multi-tasked environment.
    • Knowledge of the hotel industry beneficial, but not required.
    • Excellent computer skills, specifically in Microsoft Office.
    • Must be able to work calmly in a faced paced environment.
    • Must be a clear thinker, remaining calm and resolving problems using good judgement
    • Work cohesively with co-works as part of a team
    • Must have a positive and professional upbeat personality with a desire to deliver excellent customer service to our guests.
    • Will work a varied schedule to include days, nights and weekends as well as holidays.
    • Weekends are required

          Physical Requirements:

    • This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/all shifts. Candidate must be able to lift and carry up to 5lbs

         Working Environment

    • Indoor working conditions in fast paced environment.

          Miscellaneous Requirements

    • Candidate must be able to pass a physical through CARR Physical Therapy prior to beginning employment with Prime, Inc.


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