Prime

  • Guest Service Agent

    Job Locations US-MO-Springfield
    Posted Date 1 month ago(12/20/2019 4:02 PM)
    Job ID
    2019-2363
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    The Campus Inn is home to the training center & school for Prime, Inc., North America's most successful refrigerated, flatbed, tanker, and intermodal trucking company.  At Prime, we have built a strong and enviable reputation for providing superior transportation services throughout North America. Our commitment to providing unsurpassed world-class customer service continues as we seek new methods, technical advances and systems which enable us to meet the ever-increasing demands of the shipping industry.

     

    Responsibilities

    Our Guest Service Agents are responsible for providing our drivers and new students with excellent service, efficient and effective registration and billing services in a professional, friendly manner. Our policy is simple, do your best, do what's right, and treat others the way you want to be treated.

    • Greet guests in a friendly and professional manner
    • Engage each guest and listen attentively to their request. Resolve in a timely manner.
    • Perform accurate check –ins and check-outs of guests daily
    • Answer the telephone in a timely and professional manner
    • Make reservations both over the phone and in person
    • Run daily reports to check reservations for accuracy and identify any special requests
    • Responsible for cash drawer throughout shift and ensures cash drawer balances correctly at the end of shift
    • Anticipate and address guest’s service needs
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Lean and adhere to all emergency procedures, to ensure guest and personal safety and security.

    Qualifications

    Requirements:

    • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
    • Excellent communication, guest service and time management skills
    • Must be able to organize, plan ahead and manage workload.
    • Ability to work effectively in a fast-paced and multi-tasked environment.
    • Knowledge of the hotel industry beneficial, but not required.
    • Excellent computer skills, specifically in Microsoft Office.
    • Must be able to work calmly in a faced paced environment.
    • Must be a clear thinker, remaining calm and resolving problems using good judgement
    • Work cohesively with co-works as part of a team
    • Must have a positive and professional upbeat personality with a desire to deliver excellent customer service to our guests.
    • Will work a varied schedule to include days, nights and weekends as well as holidays.
    • Weekends are required

          Physical Requirements:

    • This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/all shifts. Candidate must be able to lift and carry up to 5lbs

         Working Environment

    • Indoor working conditions in fast paced environment.

          Miscellaneous Requirements

    • Candidate must be able to pass a physical through CARR Physical Therapy prior to beginning employment with Prime, Inc.

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