Prime

  • Fuel Desk Associate

    Job Locations US-MO-Springfield
    Posted Date 2 weeks ago(11/25/2019 5:23 PM)
    Job ID
    2019-2349
    # of Openings
    1
    Category
    Operations
  • Overview

    Aerial 1

    Our Fuel Desk associates are responsible for answering incoming calls from wash vendors and drivers needing assistance.

    Responsibilities

     

    • Issuing wash purchase orders to vendors.
    • Assisting drivers to locate local fuel and wash stops.
    • Troubleshoot drivers' fuel cards to determine the cause of the issues at a network or non-network stop.
    • Answer and transfer incoming calls from main switchboard after hours when receptionists are off duty.
    • Processes 300+ phone calls per day.
    • Performs related work as required.

    Qualifications

    QUALIFICATIONS REQUIRED:

    Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

     

    Knowledge

    Basic knowledge of the trucking/transportation industry preferred.

     

    Abilities

    Strong organizational, computer, and customer service skills required. Accurate typing up to 40 WPM.  Multitasking and a flexible schedule required. The schedule will be 4 on and 4 off, 10am - 10pm.

     

    Experience, Education, and Training

    Working toward a Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to six months related experience and/or training; or equivalent combination of education and experience.

     

    Physical Requirements

    This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

     

    Working Environment

    Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

     

    Licensing/Certification

    None required.

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