• Intermodal Support Specialist

    Job Locations US-MO-Springfield
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2096
    # of Openings
    1
    Category
    Operations
  • Overview

    Full Prime

     

    Prime, Inc.

     

    Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

     

    Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

     

    Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

    Responsibilities

    Prime, Inc. is looking for a hard-working, customer-oriented associate to join our growing Intermodal team.  This position is responsible for assisting the sales coordinators while providing administrative support by performing the following duties:

     

    • Enter loads in the system.
    • Schedule pick up appointments.
    • Contact customers to set intermodal delivery appointments prior to de-ramping.
    • Assist Operations personnel in rescheduling appointments.
    • Updating customer web portals.
    • Serve as an extension of sales to increase customer business and opportunities.
    • Communicate service problems, turned down freight and new business opportunities to Sales, when requested.
    • Communicate effectively and professionally with Customer, Service Providers, Operational Personnel, Drivers and Management of all levels.
    • Quote, negotiate price, and commit intermodal services on the spot with customers.
    • Handle incoming calls for customers and carriers for shipping freight. 
    • Be a valuable resource for problem resolution, load tracking, and collection on invoices.   
    • Assist with putting in bids.
    • Entering Rates.
    • Investigating/Fixing invoice discrepancies.
    • Responding to emails from customers.
    • Review TAPS.
    • Review detention requests/denials.
    • Investigate anything that is delaying bill processing.
    • Help facilitate billing and other functions as needed.
    • Practice Company Core Values.

    Qualifications

    QUALIFICATIONS REQUIRED:

    Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

     

    Knowledge

    Basic knowledge of trucking/transportation industry preferred, but not required. Prior customer service experience preferred.

     

    Abilities

    Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly.  Ability to multitask in dynamic, fast-paced, team oriented environment.  Good computer and keyboarding skills with the ability to accurately type at 50 WPM.  Proficient in Excel, Outlook, and the general Internet.  Require flexible schedule with the ability to work rotating weekends as necessary.

     

    Experience, Education, and Training

    Four year college degree in a business related field or at least one year in a customer service environment preferred, but not required.

     

    Physical Requirements

    Must be able to sit for a large portion of the day. Also needs to be able to multitask, talk on the telephone for extended periods of time and type efficiently.

     

    Working Environment

    Primarily indoors with heating and cooling regulated in a general office environment. Surroundings can be noisy at times.

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