• Guest Service Agent at Campus Inn

    Job Locations US-MO-Springfield
    Posted Date 1 month ago(6/21/2018 1:37 PM)
    Job ID
    # of Openings
  • Overview

    New Oasis Logo 3-1-17

    The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.


    Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.


    The Oasis Hotel & Convention Center is a property structured upon our core values:


    Passion- Passionate about who we are and what we do

    Respect- Mutual respect and appreciation for our associates and guests

    Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

    Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

    Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

    Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.



    • Greet guests in a friendly and professional manner
    • Engage each guest and listen attentively to their request. Resolve in a timely manner.
    • Perform accurate check –ins and check-outs of guests daily
    • Answer the telephone in a timely and professional manner
    • Make reservations both over the phone and in person
    • Run daily reports to check reservations for accuracy and identify any special requests
    • Responsible for cash drawer throughout shift and ensures cash drawer balances correctly at the end of shift
    • Anticipate and address guest’s service needs
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Lean and adhere to all emergency procedures, to ensure guest and personal safety and security.



    • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
    • Excellent communication, guest service and time management skills
    • Must be able to organize, plan ahead and manage workload.
    • Ability to work effectively in a fast-paced and multi-tasked environment.
    • Knowledge of the hotel industry beneficial, but not required.
    • Excellent computer skills, specifically in Microsoft Office.
    • Must be able to work calmly in a faced paced environment.
    • Must be a clear thinker, remaining calm and resolving problems using good judgement
    • Work cohesively with co-works as part of a team
    • Must have a positive and professional upbeat personality with a desire to deliver excellent customer service to our guests.
    • Will work a varied schedule to include days, nights and weekends as well as holidays.
    • Weekends are required

          Physical Requirements:

    • This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/all shifts. Candidate must be able to lift and carry up to 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

         Working Environment

    • Indoor working conditions in fast paced environment.

          Miscellaneous Requirements

    • Candidate must be able to pass a physical through APEX Physical Therapy prior to beginning employment with Prime, Inc.


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