Hotel Front Desk Mananger

2 weeks ago(1/10/2018 10:48 AM)
Job ID
# of Openings
Oasis Office


The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.


Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.


The Oasis Hotel & Convention Center is a property structured upon our core values:


Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.


The Front Office Manager is responsible for managing all Guest Service operations to include, Hotel Front Desk, Reservations, Shuttle, Security and Bell Staff.



  • Responsible for the selection of Front Desk, Shuttle, Security and Bell Staff.
  • Supervises workloads during shifts
  • Ensures guests are greeted, checked in/out, and attended to courteously and promptly.
  • Ensures reservations are taken correctly
  • Ensures inquiries and messages are dealt with courteously and efficiently.
  • Holds regular meetings with Guest Service staff to ensure the Company’s values and standards are met.
  • Attends weekly management meetings
  • Prepares weekly forecast of revenue
  • Spends time on the desk to ensure Front Desk Attendants are following procedure. Trains and guides when necessary.
  • Completes frequent guest list, and makes our guests aware of any promotions offered.
  • Ability to suggestively sell. Strategizes control of room inventory to maximize revenue.
  • Develops work schedules for all Guest Service staff.
  • Maintains a thorough knowledge of room locations, types of rooms, room rates and discounts.
  • Works closely with other department heads to ensure coordination of facility operations.
  • Knowledgeable of all safety and emergency procedures. Trains Guest Service staff on emergency procedures.
  • Oversees group check-ins and departures
  • Establishes par levels for supplies & equipment. Completes requisitions to replenish shortages or additional item needed for anticipated business.
  • Reviews the daily business levels, anticipates critical situations, and plans effective solutions to best expedite these situations.
  • Constantly monitors staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel
  • Conducts a 2 week formal training program on the required job functions with criterion expired and department orientation with new hires. Conducts ongoing training with existing staff.



  • Degree in Hospitality Management preferred.
  • A minimum of 3 years of hotel front desk experience required.
  • Excellent communication, guest service and time management skills
  • Must be able to communicate with tact and professionalism
  • Excellent listening and comprehension skills required
  • Must possess the ability to deescalate a variety of conditions
  • This position requires complete open availability to include; days, nights, overnight and weekends
  • Class E License

Working Environment

  • Primarily indoor working conditions in a fast paced environment.


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