Night Auditor - Part-Time

US-MO-Springfield
3 days ago
Job ID
2017-1849
# of Openings
1
Category
Oasis Office

Overview

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

 

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

 

The Oasis Hotel & Convention Center is a property structured upon our core values:

 

Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

The Night Auditor is responsible for verifying and balancing all daily cash, checks, credit cards and direct bill entries and records. Employee will be responsible for all overnight front desk duties including but not limited to check-ins, check-outs and reservations.

 

Responsibilities:

  • Greets guests in a friendly and professional manner.
  • Engage each guest and listen attentively to their request.  Resolve in a timely manner.
  • Anticipate and address guest’s needs.
  • Answer the telephone in a timely and professional manner.
  • Keeps work area clean and organized.
  • Make reservations both over the phone and in person.
  • Run daily reports to check reservations for accuracy and identify any special requests.
  • Verifies payment, room rate, and length of stay for each guest.
  • Posts room charges and taxes to guest folios; prepares receipts for guest delivery.
  • Batches credit cards.
  • Prepares a summary of cash, credit cards and direct bill activities.
  • Balances front desk cash & check drop.
  • Runs nightly audit, prepares managerial reports, and charges no-shows.
  • Prepares arrivals for next day. Ensuring all guest requests are accommodated and setting the next shift up for success.
  • Reports any unusual occurrences or requests to Management and on-site security.
  • Learn and adhere to all fire and emergency procedures, to ensure guest safety and security. Assists in evacuation procedures.

Qualifications

Requirements:

  • Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
  • Excellent communication, guest service and time management skills
  • Must be able to organize, plan ahead and manage workload.
  • Knowledge of the hotel industry beneficial
  • Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
  • Must be able to work calmly in a faced paced environment.
  • Must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Experience in cash handling, accounting procedure, critical thinking, and general administration tasks.
  • Must be available between the hours of 11pm-7am.
  • Weekends if necessary.

Physical Requirements:

  • This position requires constant standing and walking. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel. 

Working Environment

  • Indoor working conditions in fast paced environment.

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