Helpdesk Technician

US-MO-Springfield
2 weeks ago
Job ID
2017-1841
# of Openings
1
Category
Information Technology

Overview

Do you like working with computers and technology? Does supporting desktop users, working with critical enterprise applications, and solving unique problems interest you?  Prime is currently seeking a HelpDesk Technician with a passion to provide high quality technical support and excellent customer service to our associates. 

 

Why Prime?

Prime is North America’s most successful refrigerated, flatbed, tanker and intermodal trucking company.   We pride ourselves on being innovators in the industry and using the latest technology to enhance our position as an industry leader. 

Responsibilities

Description:

Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.  Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.  Use strong problem solving skills to resolve issues in a fast paced environment while maintaining a positive attitude. 

 

Responsibilities:

  • Respond to user requests for support and resolve problems
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Install, test and configure new workstations, peripheral equipment and software
  • Monitor system performance and functionality
  • Provide support to our driving associates in person and over the phone
  • Document process and solutions
  • Participate in IT projects as assigned



Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

 

Knowledge

Knowledge and/or experience with administrative functions and or the IT industry would be helpful.

 

Abilities

Motivated and team-oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.  Outgoing and confident with exceptional written and verbal communication. Looking for someone self-motivated with a strong focus on customer satisfaction.  Candidates must have the ability to learn and acquire new knowledge and skills quickly.  Hours for this position will be 7am-7pm Tuesday through Friday.

 

Experience, Education, and Training

A Bachelor’s Degree from an accredited University in a Information Technology or related field is preferred; minimum of one year relevant technical experience required.

 

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

 

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

 

Licensing/Certification

None required.

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