Night Front Desk Supervisor - Manager on Duty

US-MO-Springfield
2 months ago
Job ID
2017-1805
# of Openings
1
Category
Administrative/Clerical

Overview

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

 

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

 

The Oasis Hotel & Convention Center is a property structured upon our core values…

 

Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

The Front Desk Supervisor will lead and manage the nightly operations of the Guest Service Department. In addition, he/she will act as the Manager on Duty by providing support to all departments’ property wide during the evening hours.

Responsibilities

  • Assists the Rooms Division Manager with all aspects of the Guest Services department, including, but not limited to operations, planning budgeting, staffing and payroll in accordance with hotel policies and procedures.
  • Keeps current with promotions and hotel pricing, to provide information to guests on request, while maximizing room sales opportunities
  • Manage and maintain the administration of reservations, cancellations, no-shows and room walks.
  • Supervise Guest Services staff. Assists in the training of new associates. Conducts ongoing training with existing staff.
  • Constantly monitors staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
  • Reviews the daily business levels, anticipates critical situations, and plans effective solutions to best expedite these situations.
  • Oversees group check-ins.
  • Acts as the Manager on Duty, dealing with complaints, problem solving, disturbances, special requests and any other property issues that may arise.
  • Inform evening personnel of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Other duties as assigned.

Qualifications

  • A minimum of 1 years of Front Desk experience required.
  • Knowledge of full service hotel beneficial.
  • Micros Opera experience preferred, but not required.
  • Must be a clear thinker, remaining calm and resolving problems using good judgement. Resolves guest complaints, ensuring complete guest satisfaction.
  • Excellent communication, guest service and time management skills required.
  • This position requires complete open availability. Schedule will vary based on property needs. Shift will primarily consist of evenings and weekends.
  • Must have a positive, professional, upbeat personality with the desire to deliver extreme service to our guests.

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